Undeliverables for Credit File Formatting

Help Center   ❯  FreshAddress Client Portal   ❯  Format Your File

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Format your list as a tab delimited text file (*.txt). Please do not include quotes or other text qualifiers. This file should contain only hard bounces experienced during your initial mailing to our results.

The fields below are required:

• Email Address
• Your Email Service Provider’s Bounce Code
• Your Email Service Provider’s Bounce description

You are welcome to use a file name of your choosing, however referencing the quantity of records will be helpful for our team’s QC of your data file:

[FreshAddress job number]_bounces_[record count].txt
Ex: 1010_bounces_120.txt

If you are submitting bounces for credit and the email addresses were processed through your SafeToSend-Automated Account in real-time, the fields below are required:

• Email Address
• Your ESP’s Bounce Code
• Your ESP’s Bounce Reason
• Timestamp of the email address’s validation through the SafeToSend API.

Please use the following naming convention for your file:

[yourcompanyname]_bounces_[record count].txt
Ex: greatgoods_bounces_120.txt

Your input file should not contain any sensitive information of any kind, such as social security numbers, credit card numbers, financial information, birth dates and medical information. Files that contain any such data will be destroyed upon receipt.

If you have any data formatting questions, contact the Client Services Team either via email or at 1-332-245-4415.