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Rapleaf Partners with LivePerson to bring Personalization to Live Chat

Jun 15, 2011   |   1 min read

Knowledge Center  ❯   Blog

Rapleaf recently secured a partnership with LivePerson, bringing personalization to the world of online chat. LivePerson, Inc., the leader in Intelligent Engagement Solutions, enables top brands to create meaningful online connections with their customers. With their comprehensive live chat platform, LivePerson partners, including Home Depot, Crate & Barrel, 1-800-Flowers and more, extend and integrate core chat solutions for enhanced eCommerce customer experience marketing.

LivePerson integrated Rapleaf data into their existing platform to instantly offer deep demographic data on consumers as they chat. With this valuable insight, chat operators are better able to effect desired business outcomes, including increased revenue generation, and enhanced customer loyalty and retention.

“Our integration with Rapleaf offers tremendous value to internet retailers,” said Mark Trang, LivePerson’s VP of Platform Technologies & Ecosystem. “Rapleaf data helps you capture the most value from an online chat with a customer.“

Rapleaf and liveperson are transforming live chat into revenue generating opportunities and happier customers. By integrating Rapleaf data into the LivePerson chat platform, businesses now have the ability to proactively engage the right customers at the right time, when they need assistance the most — resulting in greater value and brand loyalty, increasing ROI, and delivering an exceptional customer experience.

For more info, watch a live demonstration of the Rapleaf/LivePerson partnership in action here.

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