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Day 10: The 12 Days of Personalization

Dec 17, 2010   |   1 min read

Knowledge Center  ❯   Blog

Day 10: “At Your Service”

Personalization acts as your own customizable concierge service, without the Q&A. While staying in a hotel, how great would it be if the hotel catered your overall experience toward the reason of your visit?

As a high powered executive traveling mid-week, show me how to hook into free wi-fi, offer daily delivery of ‘The New York Times’ to my room, arrange to have a car service available, and offer to book me a conference room to make my trip effortless and flawless.

As a recent college grad traveling over a weekend, provide recommendations for must see attractions, tell me when the pool opens or when continental breakfast ends, inform me of the city’s hot spots and to-die-for late night eateries so that I leave with a unforgettable, leisurely vacation.

Personalization is a means of meeting a person’s needs more effectively and efficiently, making interactions faster and easier and, consequently, increasing customer fulfillment and the likelihood of repeat visits.

Try our Personalization API. Simply input an email address and/or postal address for instant results.

Got an idea? We would love to hear it. We will be compiling YOUR creative ideas on personalization throughout the month of December and giving shout outs to our top picks to lay out for 2011.

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