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Personalization has become a critical competitive differentiator, particularly in delivering a dynamite customer experience. We all like to feel remembered and appreciated. We all love our favorite restaurant where the hostess remembers our name. Personalization isn’t just about being remembered,...
With so much media competing for customers’ attention, it’s no wonder that marketers struggle with engagement. This is particularly true when it comes to email marketing – the inbox is clogged and messy, and filled with junk content that isn’t...
Marketers aren’t just challenged with getting customers to open and read their emails. They need customers to take action with their brand. That’s why understanding click-through rates are vital to knowing how well you are engaging your customers. Click-through rates...
It’s every marketer’s headache: You spend time crafting the perfect message for your subscribers with a clever subject and creative body. You hit send and, voila! Or so you expect. Instead, your open rate tanks. A small segment of your...
A great customer experience starts with the right first impression. And today, customer experience is more important than ever before. “The better you can improve the customer experience, the happier somebody will be with you, and the more likely they...
A new law in Vermont that went into effect this month will impose strict standards on how data brokers use and secure consumer data. Vermont’s Data Broker Regulation requires brokers that handle Vermont consumer data to register with the state...
What’s the next big thing in marketing? Wouldn’t we love to know – but we’ll give it our best educated prediction. At the end of last year, we predicted that AI would be huge. Isn’t that the truth? As a...
Email is regularly credited with offering the best ROI of all marketing channels. Recent figures put its average ROI at 122% (four times higher than other channels, including social media, paid search, and direct mail). Those are some impressive numbers,...
As another year comes to an end, many people in the eCommerce sphere are wondering what’s ahead for 2019. Over the last five years, it seems as though new technologies and strategies have risen to popularity only to be replaced...
Email marketing celebrated its 40th anniversary this year, and it continues to display its versatility as the primary digital channel for marketers. In 2018, we witnessed the evolution of artificial intelligence (AI) and machine learning technologies to create hyper-personalized content,...
Typos. Broken links. Incorrect data. Poor rendering. Did you feel a shiver run down your spine? These mistakes are the stuff of email marketing nightmares: the worst-case scenarios that keep marketers lying awake. These nightmares are worse than a bump...
Time for a pulse check: Is your email marketing looking a little dead? Maybe you’re experiencing these symptoms: You’re hitting hard bounces, or worse yet, spam traps Fewer people are signing up More people are unsubscribing Your email marketing needs...
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