Future Branches Report

Identity verification has become one of the most critical challenges in financial services

As fraud tactics grow more sophisticated, institutions must strike the right balance between security, customer experience, and operational efficiency.

In this new research report from Future Branches, 100 banking and credit union leaders share how they’re approaching identity verification, fraud prevention, onboarding friction, and continuous authentication.

Download the report to discover:

• Why 83% of institutions expect meaningful changes to identity verification over the next 12 to 18 months
• The top challenges institutions face, including legacy system integration and onboarding friction
• Emerging investment priorities such as continuous authentication and real-time identity intelligence
• How banks and credit unions are addressing synthetic identity fraud while improving customer experiences

Why Read This Report?

Financial institutions have invested heavily in document verification, biometrics, and fraud prevention technologies. Yet only 14% of survey respondents report being very confident in their ability to distinguish legitimate applicants from fraudulent ones during digital onboarding.

This report provides data-driven insights into:

• Current identity verification strategies
• Fraud detection effectiveness
• Barriers to modernization
• The role of continuous authentication
• Data quality and integration challenges
• Best practices for balancing security with customer experience

Turn Research Into Action

The findings in this report make one thing clear: financial institutions need more than traditional identity verification methods to keep pace with evolving fraud.

Respondents cited lack of real-time risk data, poor data quality, and fragmented identity systems as some of the biggest barriers to detecting sophisticated fraud during onboarding.

AtData helps organizations strengthen identity verification with email-based identity intelligence, fraud signals, and data quality insights that help distinguish legitimate applicants from higher-risk identities earlier in the customer journey.

We can help:

• Assess identity risk before account opening
• Improve onboarding approval confidence
• Reduce fraud without adding friction
• Strengthen customer data quality
• Support risk-based authentication strategies

Talk with an Identity & Fraud Expert